Frequently asked questions

SHIPPING INFORMATION?

Orders received before 9:00am (Monday to Friday) are dispatched on the same business day. Anything placed after 9:00am (Monday to Friday) leaves our studio the next business day.

Every order within Australia enjoys free standard delivery over $250 and free express delivery over $400. For all other destinations, the shipping cost is calculated at checkout, since it changes according to each item's weight and the delivery service selected.

All the details about delivery are available here

RETURNS POLICY?

Full priced items can be returned within 30 days for an exchange or a credit note. Read the complete returns policy here

DOES PORTER HAVE WARRANTY?

Every Porter product is covered by a 6-month warranty against manufacturing faults. A proof of purchase is required to make a claim.

The warranty applies to new items only and does not include plating that fades, scratches, lost jewellery, broken chains or pieces that lose their shape through mishandling.

Reach out through our contact page for more information.

WHERE IS PORTER MANUFACTURED?

Each design is created in house at our Bondi Beach studio. We proudly work with suppliers and manufacturers in Asia that are also certified by the RJC (Responsible Jewellery Council), the world's leading sustainability standard for the industry.

Our pieces are also produced in small batches and presented in keepsake velvet boxes designed to be kept, helping us reduce our impact on the environment.

WHERE CAN I SHOP PORTER IN PERSON?

Our entire collection is available at the Bondi Beach flagship boutique, as well as through selected premium stockists in Australia, New Zealand and the US. See every location here